When Zettle events can’t be handled

We can’t record some events in Zettle automatically. This means that you have to go in and review the event and possibly record it manually.

Zettle events Bokio doesn’t support

We don’t support automatic recording of the following Zettle events:

  • Adjustment
  • E-money transfer
  • Cancellation of fee discount
  • Frozen assets
  • Unknown event type
  • Activation of coupon

These events may need to be recorded manually. Once managed, you can Mark as managed in the Zettle integration list.

The integration doesn’t support recording sales made via e-commerce. These are excluded from the daily takings.

Zettle events we don’t know about

There may be some Zettle events that we are not yet aware of e.g. when Zettle adds the functionality of a new type event. In these cases, you may need to manually record these events. You can email support@bokio.co.uk if these are recurring events.

Once managed, you can Mark as handled in the Zettle integration list.

Error message in Bokio

Failed to retrieve Zettle events

If a failed import occurs, contact our support at support@bokio.se to resolve it.