Bokio's websites use cookies. A cookie is a small text file that is stored on the visitor's computer and contains information. Cookies are used to improve the visitor's experience of the website. Cookies are also used to store and receive identifiers and other information on computers, telephones and other devices. Other technologies, including data that we store in the browser or on the device and ID associated with your device and other software, are used for similar purposes. Here we call all these types of technology "cookies".

The Cookie Policy explains how we use cookies and what options you have. Unless otherwise stated in this policy, Bokio's Privacy Policy (https://www.bokio.co.uk/terms/personal-terms/privacy-policy-2-0/) applies to the processing of the data we collect via cookies.

Your consent is required - You choose whether you want to accept cookies on your device or not. However, your consent is not required for the use of cookies that are necessary to enable the service that you as a user have requested. The sites will "remember" and "recognise" you. This can be done by placing cookies in three different ways:

  • Until the session ends, i.e. until you close the window in your browser.
  • Time-limited cookies, i.e. the cookie has a predetermined lifespan. The time may vary between different cookies.
  • Until further notice, i.e. the information remains until you choose to delete it yourself.

You can always go into your browser and delete already placed cookies yourself.

Cookies may collect personal information, such as IP addresses. We process all personal data in accordance with Bokio's Privacy Policy.

In addition to cookies, we also use so-called "Pixel tags", "web beacons", "JavaScript" or similar technologies that make it possible to track your activity when you use the website. These may also be used in connection with our online advertising or in our emails, either by us or by our suppliers, business partners or other third parties.

We may associate tracking information with personal information voluntarily provided by users of the website to analyse the information. When such connection takes place, the linked information is treated as personal data in accordance with Bokio's Privacy Policy.

We may use pixels etc. in our HTML-based emails to find out which emails the recipients have opened. We can also use pixels etc. to identify why you are visiting the website and how you got there, e.g. if a contributing factor has been any of our ads or emails.

Pixels etc. may also be used by other companies to track visits to their websites in order to identify whether the visitor found their website through our website or to confirm that you are an authorised recipient of their services or benefits.

Cookies used on Bokio’s websites

Strictly necessary cookies:

We have necessary cookies for authentication and security, which are needed for you to be able to log in and use Bokio's products and services. We also have cookies that control which server you end up on. In addition, we have cookies that make it easier for you to log in and that allow us to display the correct information on certain pages. In addition to this, we have cookies that make the chat function work.

For function and analysis:

We have cookies (ai_session, ai_user (Microsoft Application Insights)) https://docs.microsoft.com/en-us/azure/azure-monitor/app/data-retention-privacy) to investigate errors and help customers.

Cookies from third parties

Bokio uses certain cookies from third parties on the website and its subdomains. Third-party cookies are placed by someone other than the person responsible for the website, in this case by a company other than Bokio. Third-party cookies are primarily used to improve your user experience, collect statistics about the number of visitors to the website and to obtain information about how the website is used.

Bokio uses external platforms to communicate digitally. A third-party cookie can be used by several websites to understand and track how you browse between different websites. Bokio receives information from these cookies, but the information can also be used for other purposes determined by third parties. Third-party cookies available on our website are covered by each third-party privacy policy. Feel free to read these to understand what other purposes the information can be used for. Links are below.

Third-party cookies used on the website and its subdomains:

Our cookie policy may change in the future.

If you have any questions or want to get in touch with us, you can do so through support@bokio.co.uk.